When we gain a new client we’ll want to make the engagement or project as successful as possible. A lot of time has probably been invested to gain the client, and we want to enhance our reputation and gain future work. These tips provide a checklist for the set-up activity, whether it’s the first few minutes of a phone call or a kick-off meeting. What could you do better in future, to give yourself the best opportunity to exceed expectations and deliver outcomes successfully?
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