The range of CRM applications and Social CRM apps is expanding very rapidly. Below you’ll find a very useful infographic summary from GetApp.com (at Feb 2012). I’ve also added some narrative comment that I hope will be helpful too. Major trends in CRM and Social CRM apps The CRM market has changed a lot over […]
Tag Archives | social CRM
Social CRM – and the need for bold decisions
There was a great article posted on CRM Search which was write-up of an interview with Paul Greenberg, one of the international thought-leaders in the CRM and Social CRM sphere. Here is the link to the article, or to Paul’s collection of articles on CRM Search The comment I posted (copy below) highlights some additional […]